HACA Launched a Resident & Client Support Center
In this time of crisis, our residents might be experiencing isolation, fear, uncertainty and barriers to basic needs. HACA’s goal is to ensure our residents have a place to call where a live person will answer the phone, provide: (1) accurate and consistent information about changes at HACA due to COVID19, the latest city orders, or about the virus and how to protect yourself; (2) a friendly ear, (3) information about the services available in their specific area, such as food distributions or testing centers; and lastly, this is also an opportunity to collect resident contact information and preferences. This call center is also starting to be used for census outreach and call-in numbers are at 1000.00 over a few days.
Census Outreach Program
- 22 adults and two youth residents have signed up to be “Count Coaches” or team Leads.
- 24 Residents have completed the initial census outreach training provided by United Way
- Trained teams of “Count Coaches” began outreach in February.
HACA Census Magazine
The March and April HACA Census Magazine Covers which we send out to over 1,000 residents via Facebook and Constant Contact. The covers and the contents are created by the Volunteer residents who mostly had no experience creating magazines or engaging residents via online or social media platforms.